Refund Policy

At AllyPay, we are committed to ensuring user satisfaction. Below are the terms and conditions governing refunds for transactions conducted on our platform:

1. Eligibility for Refunds

   • Refunds are applicable only for transactions where:
     • The product or service is not delivered as agreed.
     • The product or service is defective or not as described by the merchant.
   • Refunds are not applicable for transactions marked as non-refundable by the merchant.

2. Process for Requesting Refunds

   • Users must raise a refund request within 7 days of the transaction.
   • Refund requests can be initiated through the support section on our website or app, providing:
     • Transaction ID
     • Reason for the refund
     • Any supporting evidence, such as communication with the merchant or photos of the defective product.

3. Refund Timeframe

   • Refunds will be processed within 5-7 business days once the issue is verified.
   • The amount will be credited back to the original payment method.

4. Dispute Resolution

   • In case of disputes between users and merchants, AllyPay may act as a mediator but holds no liability for the resolution unless fraud is evident.

5. Non-Refundable Items

   • Certain transactions, such as government fees, subscriptions, and services consumed digitally, may not be eligible for refunds.

6. Escrow Transactions

   • For escrow-enabled transactions, refunds will be handled as per the escrow terms.